Privacy Policy
This Agreement was last modified on 10 October 2021.
- Introduction
1.1 – Your privacy is important to PL Science Medic Sdn. Bhd. Please read this privacy notice carefully as it contains important information on how and why PL Science Medic Sdn. Bhd. collect, store, use, and share your personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
1.2 – When you use this website PL Science Medic Sdn. Bhd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
1.3 – When you are using our Services or access to the Platform, you acknowledge that you have read and understood the terms of this privacy policy and that you have agreed and consented to the collection, use, disclosure, storage, transfer and/or processing of your personal data as described and under the terms herein.
1.4 – PL Science Medic Sdn. Bhd. reserve the right to modify this privacy policy by updating this page at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
- What data that we collect?
2.1 – The personal data that PL Science Medic Sdn. Bhd. may collect includes but is not limited to:
(i) Identity data, such as name, gender and profile picture.
(ii) Contact data, such as email address, telephone number, billing and/or delivery address.
(iii) Profile data, such as username and password, orders, interests, preferences, feedback and survey responses.
(iv) Account data, such as bank account details, bank statements, credit card details and payment details (such account information may also be collected directly by our third party payment service providers).
(v) Transaction data, such as details about orders and payments, and other details of products and Services related to you.
(vi) Technical information, such as IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access our platform.
(viii) Usage data, such as information on how you use our platform, products and services or view any content on our platform, including the time spent on the certain pages, items and data searched for on our platform, access times and dates and other similar statistics (such account information may also be collected directly by our third party insights tool service providers).
(x) Communications / marketing data, such as your preferences in receiving marketing email from us, your communication preferences and your chat, email or call history on the platform.
2.2 – You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information you have provided to us. We reserve the right at our sole discretion to require further documentation to verify the information provided by you.
2.3 – If you do not want us to collect your personal data, you may contact our customer support any time. Note that, however, that opting out or withdrawing your consent for us to collect, use or process your personal data may affect your use of our Services and Platform. For example, opting out of the shipping address information will cause us unable ship your product to you.
- How do we collect your data?
3.1 – You will directly provide us most of the data we collect during the course of your use of the Platform and our Services, we may receive personal data from you in the situations, as follows:
(i) When you browse our website for both mobile and web versions, view our website via your browser cookies.
(ii) When you register an account.
(iii) When you voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
(iv) When you apply for, subscribe to or otherwise use any of our Services.
(v) When you make a transaction regarding the products available on the Platform.
(vi) When you activate or use any payment-related functions available on the Platform or provided by our third party service providers;
(vii) When you use the chat function on the Platform;
(viii) When you interact with us offline, including when you interact with our outsourced customer service agents.
3.2 – We may collect personal data from you, third parties (including but not limited to agents, vendors, partners and any others who provide services to us, who collect your personal information and/or perform functions on our behalf, or with whom we collaborate, including but not limited to payment service providers, delivery, marketing and other service partners), such data may be collected automatically when you use the Platform or the Services, as set out in this section. See also section 6 below on the collection of device data.
- What do we do with your information?
We may collect, use, disclose and/or process your personal data to understand your needs and provide you with a better service, and in particular for the following purposes:
(i) To Processing your order submit through the Platform
(ii) To deliver the products you have purchased through the Platform. We may pass your personal information on to a third party (like our logistics partner) in order to make delivery of the product to you;
(iii) To update you on the delivery of the products;
(iv) To provide support for your orders.
(v) To verify and carry out payment transaction in relation to payments related to you and/or Services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.
(vi) To administer your account (if got any) with us.
(vii) To facilitate your use of the Services or access to the Platform.
(viii) To contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services.
(ix) To send you marketing or promotional information about our products and services on our Platform from time to time.
(x) To help us conduct marketing and advertising.
(xi) To store, host, back up your personal data
(xii) To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us.
(xiii) To understand your user experience with the Services and the Platform.
(xiv) To improve the content on our Platform.
(xv) To conduct surveys, including carrying out research on our users’ demographics and behaviour
(xvi) To provide you with more targeted and/or relevant information;
(xvii) To conduct data analysis and research, monitoring and analyzing usage and activity trends.
(xviii) To further develop our Platform and Services
- Security measure
5.1 – We are committed to ensuring that your information is secure. Your personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security.
- Collection of device data
6.1 – When you visit the Platform through your computer, mobile device, or any other device with Internet connectivity, our company servers will automatically record data that your browser sends whenever you visit a website, such as the technical data and usage data outlined in Section 3 above.
6.2 – Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser.
6.3 You may be able to manage and delete cookies through your browser or device settings. However, certain cookies are required to enable our Platform functionality (such as adding items to your cart), so please note that changing and deleting cookies may affect the functionality available on the Platform or through our Services.
- Third Parties
7.1 – The Platform may contain links to other websites operated by other parties, such as our payment gateways. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.
- Contact us for any questions, concerns or complains
8.1 – If you have any questions or concerns about our privacy practices, we welcome you to contact our customer support (012-3456789) or email